Privacy Policy
Effective Date: March 4, 2026
Quest Auto Center (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you use our website and services.
1) What Personal Information We Collect
We may collect the following personal information:
- Name
- Phone number
- Email address
- Vehicle information (make, model, year, insurance details, claim details)
- Service request details and appointment information
- Any information you submit through web forms, chat, or by phone
- Technical data such as IP address, browser type, pages visited, and cookies/analytics data
2) How We Use Personal Information
We use personal information to:
- Provide estimates, schedule appointments, and deliver repair services
- Respond to inquiries and customer support requests
- Send service updates, reminders, and customer care communications
- Send marketing/promotional messages where permitted by law
- Improve website performance, user experience, and business operations
- Comply with legal and regulatory requirements
3) Who We Share Personal Information With
We may share personal information with:
- Insurance companies and claims-related partners at your request
- Service providers that help us operate our business (e.g., website hosting, analytics, CRM, messaging providers)
- Legal, regulatory, or law enforcement authorities when required by law
We do not sell personal information.
4) SMS / Text Messaging Privacy
If you opt in to receive SMS messages from Quest Auto Center, we may send appointment reminders, service updates, and promotional offers.
SMS consent is not shared with third parties or affiliates.
You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact us directly.
5) Cookies and Analytics
Our site may use cookies and analytics tools (such as Google Analytics) to understand site usage and improve performance. You can control cookies through your browser settings.
6) Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure.
7) Your Choices
- You may request to access, update, or delete your personal information (subject to legal obligations).
- You may unsubscribe from marketing emails using the unsubscribe link.
- You may opt out of SMS by replying STOP.
8) Contact Us
If you have questions about this Privacy Policy, contact us:
Quest Auto Center
2346 N San Fernando Rd, Glassell Park, CA 90065
Phone: +1 323-310-7000
Website: https://www.questautocenter.com